I don’t have other payment options on my Shopify and this is really affecting my business revenue.
also Shopify doesn’t have the live chat option again
this is not a good customer experience
Topic summary
A UK-based Shopify store owner is limited to PayPal as their only payment method, which is restricting revenue by preventing customers from using Visa, Mastercard, and other major payment options.
Recommended Solution:
- Shopify Payments is suggested as the primary solution for UK merchants, as it automatically accepts all major payment methods without requiring third-party setup
- The merchant needs to review Shopify Payments requirements and can activate it through the Payments settings page
Alternative Option:
- WallidPay is recommended as an alternative for stores that don’t qualify for Shopify Payments, particularly those selling high-risk products (CBD, vape, adult content, supplements) or owned by non-residents
- Offers instant payouts, worldwide availability, and integrates directly with Shopify checkout
Additional Note:
The merchant also mentioned Shopify’s live chat being unavailable, which was explained as a temporary capacity issue that resolves when more support advisors become available.
Hi, @Adedun1234 !
Thank you for reaching out. I’m sorry to hear you are having some troubles with payment options in your store. I would be happy to help you with this!
I will need more information before diving deeper into this for you. What payment provider are you currently using, and what country are you located in? Once I know this information, I can provide you with the alternative payment methods available to you in your country.
Sometimes our support channels are over capacity, but once there are enough advisors, the live chat option should appear; you may need to refresh the page. Please let me know if you have any further questions!
Talk soon,
The only payment provider I have is PayPal only
Which means I’m limited to payments I can take, this really affects the revenue of my business
Hello can I get some help with payment integration on my shopify website
at the moment I have only PayPal as a payment method
I will like to have visa, master card etc
I am using PayPal and I am based in the United Kingdom
Hey, @Adedun1234 .
Thank you for your reply back and for providing your payment gateway information.
I recommend using the Shopify Payments gateway on your store as it is available in the UK and allows your customers to checkout using Visa, Mastercard, and all major payment methods. Shopify Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a third-party payment provider or merchant account. You are automatically set up to accept all major payment methods as soon as you create your Shopify store. I suggest reading through the Shopify Payments requirements to make sure your business meets the requirements and if so, you will be able to activate Shopify payments on your store. You can set up Shopify Payment from the Payments page in your Shopify settings.
Please let me know if you have any questions! I would love to learn more about your business. WHat type of products do you sell?
Talk soon,
If you’re looking to add more payment options to boost your Shopify store’s revenue — especially if Shopify Payments isn’t available or you’re selling in a restricted category — I highly recommend WallidPay.
Why WallidPay?- Works with Shopify stores worldwide, including those owned by non-residents
-
Accepts high-risk products (CBD, vape, adult, supplements, etc.)
-
No need for UK residency or utility bills
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Instant payouts and easy setup
-
Fully integrates with your Shopify checkout
It’s a great alternative if you’re running into limits with Shopify Payments or Stripe. You can get started here:
WallidPay on Shopify App Store
WallidPay Website
Perfect for unlocking more sales and giving your customers more ways to pay.