Hi,
Is it possible to create a flow when a new order is created to add a note in the order remark box when it’s the customer’s first order in the shop?
Thanks
Topic summary
Automating a note on first-time customer orders in Shopify Flow. Goal: add text to the order remark (order note) when the customer places their first-ever order.
Solution provided: Use the “Order created” trigger in Shopify Flow. Add a condition checking that the customer’s numberOfOrders equals 1, then use an action to update the order note.
Optimization tip: Consider also adding an order tag (e.g., “First order”) in the same flow. Tags are easier for filtering, searching, and reporting than free-text notes.
Implementation detail: The key field is the customer variable numberOfOrders. In the Flow condition builder, find it under Customer data, just above the Orders section. Set the condition to equals 1.
Attachments: Screenshots illustrate the example flow and the exact location of numberOfOrders in the UI.
Outcome: The approach works; the user was able to locate the numberOfOrders field and proceed. Status: resolved; no outstanding questions.
Hey @ced-ced , yes you can absolutely do this in Flow!
Using the “Order created” trigger, you can add a condition to check if the customer’s number of orders is equal to 1, and then update the order note. One recommendation would be to consider using an order tag instead of (or in addition to) the note, since tags are generally easier to use in sorting/filtering/searching. Here’s an example of what this might look like:
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Hi im struggle to figure out how to add number of orders as the critera for the condition I can access cutomer and order but there is no option for number of orders,
Hey @zeepauli ,
Looks like you almost had it here. Right above the ‘orders’ section you should see the ‘numberOfOrders’ variable:
I just found it thank you!