How to add text/messages in the gift card email template

Shopify Discussion

Topic summary

A user seeks to customize the gift card email template in Shopify to add instructional content, specifically:

  • Step-by-step redemption instructions
  • Information about which product the gift card was purchased for

Attempted Solution:
The user navigated to Notifications → Gift Cards → New Gift Card → Edit Code and tried modifying the template code, including attempts to add custom text and images.

Current Issue:
The code modifications did not produce any visible changes to the email template.

Status: The question remains unanswered with no solutions or responses provided yet. The user is looking for guidance on properly editing the gift card email body to include custom messaging and instructions.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

Hello team,

Is there a way for me to edit/add to the body of the gift card email? for example, I would like to give them a step by step guide on how to redeem the card and advised them which product the gift card was purchased for.

I did go into Notification - Gift Cards - New Gift Card - Edit Code and used this code and edited the "use the gift card code online for my step to step but it didn’t make any changes.

the text can go under here or even adding another image would be ok.

Anna3_0-1728556097621.png
Anna3_0-1728556097621.png284×455 17.8 KB

Thank you so much!
Anna

Use the gift card code online