How to assign where "Contact Us" emails

Shopify Discussion

Topic summary

A user is experiencing issues with two separate “Contact Us” forms on their Shopify website not routing to their intended email addresses.

Current Status:

  • Both contact forms are failing to deliver submissions to the correct designated emails
  • The user has already attempted to locate settings through the theme customization interface without success

Unanswered Questions:

  • Where to configure email routing for contact forms in Shopify
  • How to set different destination emails for multiple contact forms

The discussion remains open with no solutions provided yet. The user appears to need guidance on accessing the proper Shopify admin settings to configure form email destinations.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

Hi team,

I have two different “contact us” forms on my website. They each should be going to two different emails but it doesn’t seem like it’s delivering these forms to us.

Here’s an example of the form page - https://chelseacrew.com/pages/contact

Website: chelseacrew.com

Theme: Stiletto

2

Where do I find the store settings??

3

I went to customize – theme settings and i dont see it anywhere