I’m using shopify marketing automations to create Abandoned Emails. They work great, but there are a few things I don’t understand.
What I want to achieve: If the customer restores the order through this Abandoned Email, then I want to add a tag to the order.
Now I can determine whether the customer has restored the order through this Abandoned Email within a certain number of days (check if Customer has no order sinceabandonment is equal to false), but I cannot find out the order.
Guys, do you know how to solve this problem?
Or I should enable another process, order creation - check whether this order comes from Abandoned Email (this VALUE cannot be found here again) - and then add a tag to this order.
Hello,
A little confused. When abandoned checkout is used, do you not see this located in the abandoned checkout tab under purchases? In otherwords, once a user actually clicks the link to finish checkout through email, Shopify should automatically update this result in the abandoned checkout tab from ‘not recovered’ to ‘recovered’. Would this update not satisfy what you are looking for?
Shopify doesn’t expose a reliable “recovered from abandoned email” flag on the order, so Flow can’t directly target that source.
What most people do instead is tag based on proxy signals, for example:
-
order created within X hours of an abandoned checkout
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order has a checkout token / landing site from recovery
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customer had an abandoned checkout and then placed an order
That’s possible with Shopify Flow (but it gets quite complex), or with a rule-based tagging app like AutoTag Pro where you can combine those conditions and automatically tag the order when it matches.
It won’t be 100% perfect attribution, but it’s usually accurate enough for reporting and fulfilment workflows.