I have a video stuck in the upload process in Files. It’s been stuck for over a week now preventing me from uploading anything else. How do I cancel the upload?
Hi @Shopgirl2
Thank you for reaching out for help with this. Have you contacted our authenticated support channels yet to report this? If you haven’t, please do a full browser cache and cookie clear on your browser and then reach out to our support by following this link: Shopify Help Center.
This may require our technical support team for further support.
Thank you - tech support is working on this now for me