A user attempted to sign up for Shopify but encountered multiple technical issues:
Initial Problems:
Error requiring billing information when purchasing a domain, despite already entering credit card details
Unable to log in after logging out
Store selection screen shows no stores
Received 500 errors when attempting to create a new store
Support Access Issues:
Chatbot requires store selection to connect with human support
Store selection link triggers 500 errors, creating a catch-22 situation
Support email bounced back as no longer monitored
Proposed Solutions:
Staff suggested using the “Forgot Your Store” tool to locate stores associated with different email addresses
Recommended trying incognito mode or different browser/device
Advised typing specific prompts like “I still need help” or “I can’t login” to access Account Support link through chatbot
Status: Unresolved. The user plans to switch to a different e-commerce platform due to these barriers. Other users report similar frustrations with the support loop and inability to access human assistance or remove payment information.
Summarized with AI on October 25.
AI used: claude-sonnet-4-5-20250929.
I attempted to sign up for a shopify account tonight for my new business. After creating the account, signing up for a plan, and entering my credit card information, I attempted to purchase a domain name. I kept getting an error message that said I need to enter my billing information first.
I tried logging out and logging back in to see if that fixed the issue, but now I can’t even log in. I am getting a screen that tells me to pick my store but no stores load.
I tried creating a new store just so I could get to where the settings are, and I kept getting a 500 error message.
I tried to contact support but was only given the option of speaking to a chat bot. The chat bot would not connect me with a live human unless I selected my store. When I attempt to select a store via the link, I get another 500 error.
At this point I’m going to use a different service that isn’t so buggy & has real support. I realize Shopify has beefy e-commerce tools but if it’s this hard just to log in it’s a red flag for me. I want to cancel my account, but the chat bot says I have to log in to cancel it. I can’t log in, chat bot won’t connect me to a human unless I select a store, and I can’t select a store without getting a 500 error. How do I get ahold of a human? I tried emailing the support email but it bounced back saying they no longer check the support email. Do I just have to wait until the bill my credit card and then dispute the charge?
Is it possible that you may have created your Shopify account with a different login or email address, which is why you’re not seeing the store on the account that you recently logged into?
This is often the case for users with multiple email addresses, so if you suspect this could be the case for you too, you can use this tool in order to locate your store. Once you’ve navigated to the Forgot Your Store tool, enter your email address and an automatic email will be sent to that address with the URLs of any associated Shopify stores. You can repeat this process for all the different email addresses you have, in order to help locate which email address your store is attached to.
If you’re still unable to locate the store on your end however, please contact our live support team so that we can further assist. I see you mentioned that you’ve attempted to do this on your end, and are having issues with the chat assistant. Can you please try navigating to the Help Center again, this time using incognito or private mode on your browser, and type contact support in the chat box? You might also want to consider using a different browser or device altogether, to further troubleshoot in case you’re still running into the same errors as last time.
To get in touch with support, the chat assistant will guide you to select a store for authentication purposes, however if you still can’t locate your store you can reply to the chat with I still need help. From there, wait until the chat assistant replies to you with an Account Support link — you may have to reply to the chat assistant with other prompts, like I can’t login or I don’t have a store before it presents you with that link. Once it does however, you can click on it and you’ll be able to be connected with one of our live support team members for further assistance.
Is shopify simply one big scam? Or BOT operated through and through? I have been trying to remove credit card information for days, and cannot, no matter what directions are given, I cannot get human support, live chat, return call. NOTHING. The advice you list above…does NOT WORK. It loops you round and round and round or provides links that don’t work. I have said i still need help so many times it’s ridiculous. Worse experience i have had in ages.
This is the common problem that every Merchant facing while trying to reach out to the customer support of Shopify. But it’s really important to know that Shopify also provide the best customer support with the live person Adviser. Here is how you can approach to the live Adviser of Shopify support.
First go to https://help.shopify.com/ After that put this message to the input box of the Adviser chat box.
Hey, I am facing issue with my account and want to chat with the live adviser.
Initially it will take though to the chatbot and then there will be option of ‘Chat with Us‘.
On clicking the Chat with Us button it will take you though the live adviser support.
It will take 3 min max to contact you with the live support.
If you still have any question then you can let me know
those 500 errors often mean that your store setup failed partway through. Go to your admin via the direct link: https://accounts.shopify.com/store-recovery, enter your email and recover any incomplete stores. Cancel your subscription once you have accessed it via Settings → Plan. If the restore fails, wait a few hours and try again. Servers frequently reset automatically.