How to cancel Loox charges I'm not using?

I’m still being charged $34.99 from Loox Product Reviews but I’m currently not using the app anymore. Please what’s the solution?

Hello @Mysapientstore

I think there is still the code of the app in your theme.

You can contact to Loox Product Reviews they will support you to completely removing the app from the theme.

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team

Hey,

Amit from the Loox team here - happy to help :slightly_smiling_face:

Could you please send us your myshopify.com URL to our email address support@loox.io?

We’d be more than happy to assist you with this!

Hello I’m looking to cancel my subscription thank you

I am still being charged $36.06 from Loox even though I have canceled my Loox subscription. https://ventrixshop.myshopify.com/ Here is myshopify URL.