How to cancel Zendrop and Loox subscriptions?

Shopify Discussion

Topic summary

A user needs to cancel their Zendrop and Loox app subscriptions because they cannot afford the $1 Shopify plan.

Shopify Support Response:

  • Clarified whether the user wants to cancel the Shopify subscription itself ($1 for 3 months trial)
  • Recommended uninstalling apps first via Settings > Apps and sales channels to prevent additional charges
  • Provided step-by-step deactivation process:
    • Navigate to Settings > Plan in Shopify admin
    • Click Deactivate store
    • Review pause/build plan options if applicable
    • Select deactivation reason and click Continue
    • Enter password and click Deactivate now
  • Suggested contacting Shopify Support directly if issues arise

Loox Support Response:

Status: Guidance provided; awaiting user action to uninstall apps and deactivate store.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

How can I cancel the subscriptions at zendrop and loox, I can’t pay the $1 plan

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2

Hi @Ianis123 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with deactivating your shop, to ensure this gets resolved. To confirm I’m fully understanding, it is the Shopify subscription (i.e Pay $1 for 3 months, then $32 monthly) you’d like to cancel correct?

If so, you can check out our Pausing or Deactivating Your Store documentation for detailed steps on how to close down your shop. Prior to completing this, I encourage you to uninstall any apps to ensure no additional fees or charges occur. This can be achieved by heading into Settings > Apps and sales channels from the Shopify admin and selecting uninstall Zendrop and Loox.

Once all apps have successfully been uninstalled, you can proceed with deactivating the shop by following the steps outlined below:

  • Head to Settings > Plan, your Shopify admin.

  • Click Deactivate store.

  • If applicable, review the options to switch to the Pause and build plan, or start a new store.

  • If you still want to deactivate, then click Deactivate store.

  • Select a reason for the deactivation, and then click Continue.

  • Enter your password, and then click Deactivate now.

In the case you have any troubles with this, please feel free to Contact Support directly. This will allow our advisor team to take a closer look and ensure this gets resolved as quickly as possible.

Please let me know if you have any other questions or concerns.

3

Hey,
Amit from the Loox support team here :slightly_smiling_face:

No worries, here is how to remove Loox from your store:
How to remove Loox from your store

If you have any further questions please feel free to reach out at support@loox.io, we’d be happy to help!