Shopify Inbox uses a default avatar for agents responses in the chat window (shown below). How do we customize this avatar?
Topic summary
- Main issue: How to customize the image shown next to agent messages in Shopify Inbox (the agent avatar). Shopify Inbox is Shopify’s live chat tool.
- Finding: Changing the store’s avatar in Settings (editing the icon next to the store name) does not affect the chat avatar.
- Effective method: Updating the user account’s profile avatar changes the agent image in Inbox. In one example, an admin’s avatar updated across multiple stores’ Inbox accounts.
- Implication: The chat avatar appears to be user-based, not store-based. Open question remains whether, with multiple users, each agent’s own profile avatar will display or if the Inbox app centrally manages it.
- Action item: To customize the chat avatar, update the profile image of the user account that responds in Inbox.
Yes, how???
after some experimentation, its the user account avatar that overrides whatever default its applying.
We tried adding a store avatar in settings and clicking on the icon box next to store name and editing that but it did not impact inbox.
We then tried managing the user account, it was mine which is the admin across several sites, but it updated the image across all the inbox accounts to that avatar. I’m not sure if you have multiple users if their own avatars will appear, or if this is even managed by the inbox app if they are using it, but its definitely user based not store based.