How to change bank info when originally entered incorrectly?

Payments + Shipping & Fulfilment

Topic summary

Core Issue:
Merchants cannot update their bank account information in Shopify Payments because they initially entered incorrect details and the system requires matching the old (incorrect) information to make changes.

Official Solution Process:

  • First step: Verify correct banking details via blank check, online banking, or contacting the bank directly
  • If verification fails: Contact Shopify Support through live chat, email, or callback
  • Cases require escalation to the Account Integrity department for manual resolution
  • Community forum cannot handle account-specific issues directly

Common Scenarios:

  • Unknown errors in original account/routing number entry
  • Closed or inaccessible old bank accounts
  • Pending payouts stuck due to incorrect banking information
  • Failed payout attempts to wrong accounts

Current Status:
This is a recurring issue affecting multiple merchants. Helen (Shopify Support) initially offered direct email assistance to early posters but later directed users to contact official support channels. Several merchants report delayed responses from support teams, with one waiting 6+ days while their store remains affected.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
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Hey, @miguelsan !Thanks for reaching out to the Community with your question.

I can see that you’ve created a few other posts with the same inquiry. I replied with a solution in one of those threads here, however I also see that you’ve since been in touch with support and a ticket has been opened to resolve this for you. That’s great!

If you have any further questions or concerns, please let me know!