Hi all, when setting up my Shopify store, I apparently incorrectly put in my the wrong details for my bank account. I am now receiving and error: To change your bank account, make the following changes: Old account must match the information we have on file. Contact support if you need further he…

Hello, @Raven_Sellers . Welcome to the Community! I’m more than happy to help you get the assistance you need for this. We’ll need to access your account in order to proceed with the steps to change your bank account information. At this time, we’re not able to provide account-specific support via …

when i turned shopify payments back on the same bank account information came up .I still don’t know the account number for the mistake and didn’t receive my payout

Hi, @The-gloss-drips . Welcome to the Community. I’m happy to help you out with this! Was the payout deposited at all into the account that is currently attached to your Shopify Payments account? You can determine this by going to ‘Settings > Payments > View Payouts’ in your admin. You’ll be able t…

It was not paid to me I’ll try that now

How did it go, @The-gloss-drips Did you have any luck being able to change the bank account information after referencing it from another source? Also in regards to your payout, could you please clarify a little bit more about it not being paid to you? Does it show as failed in ‘Settings > Payments…

I’m using PayPal now and still didn’t receive my first payout. I rather use shopify payment but I’m still unable to change my banking information.

Ok, no worries, @The-gloss-drips ! I’m sending you an email now. Please reply to it with the requested information, when you get a chance. I’ll investigate it further, and coordinate with the appropriate departments to sort this out for you.

Hello Helen , im having the same exact issue. can you send me that email as well.

Hello I have also made the same mistake. I entered the account incorrectly and cant change the bank info since i dont know what mistake i made. Can you please help me?

Hello, @mrsramsey . No worries! We’re happy to help you out with this. As mentioned in my previous reply within this thread, we’re currently unable to assist with account specific issues like this here in the Community. Therefore, please login to your account through the Shopify Help Center to conn…

How to change bank info when originally entered incorrectly?

Payments + Shipping & Fulfilment

pearlcultivator May 13, 2022, 10:35am 26

Hi there,

I also have the same issue and I have been waiting the “online chat” for a long time with no response. Please help!

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How to change bank info when originally entered incorrectly?

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