How to change bank info when originally entered incorrectly?

Payments + Shipping & Fulfilment

Topic summary

Core Issue:
Merchants cannot update their bank account information in Shopify Payments because they initially entered incorrect details and the system requires matching the old (incorrect) information to make changes.

Official Solution Process:

  • First step: Verify correct banking details via blank check, online banking, or contacting the bank directly
  • If verification fails: Contact Shopify Support through live chat, email, or callback
  • Cases require escalation to the Account Integrity department for manual resolution
  • Community forum cannot handle account-specific issues directly

Common Scenarios:

  • Unknown errors in original account/routing number entry
  • Closed or inaccessible old bank accounts
  • Pending payouts stuck due to incorrect banking information
  • Failed payout attempts to wrong accounts

Current Status:
This is a recurring issue affecting multiple merchants. Helen (Shopify Support) initially offered direct email assistance to early posters but later directed users to contact official support channels. Several merchants report delayed responses from support teams, with one waiting 6+ days while their store remains affected.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
7

Hey, @Dylan78 . Thanks for reaching out!

You can’t bypass having to enter your previous banking information in order to change it. However, if that information is not available to you, our Account Integrity team can work through this with you in order to get your banking information updated.

Feel free to contact live support if you would like more immediate assistance with getting this escalated to the Account Integrity team. However, I’m also happy to help facilitate this for you. Please keep an eye out for an email coming from me with the next steps, and reply back if you’d prefer for me to proceed with it for you.

Thanks!