Hi all, when setting up my Shopify store, I apparently incorrectly put in my the wrong details for my bank account. I am now receiving and error: To change your bank account, make the following changes: Old account must match the information we have on file. Contact support if you need further he…

Hello, @Raven_Sellers . Welcome to the Community! I’m more than happy to help you get the assistance you need for this. We’ll need to access your account in order to proceed with the steps to change your bank account information. At this time, we’re not able to provide account-specific support via …

I already tried that but it told me my bank account number was incorrect so it could not be changed.

Thank you for confirming that, @cindyeklund . In order to get this information changed for you, we’ll need assistance from our Account Integrity department. Therefore, I am sending you an email so that I can authenticate your account and get this sent into them ASAP. Keep an eye out for it!

Hey Helen, I have to change my bank account but I dont have my old bank account–I changed banks and moved and I dont have it–can I by pass it? Thanks, Dylan

Hey, @Dylan78 . Thanks for reaching out! You can’t bypass having to enter your previous banking information in order to change it. However, if that information is not available to you, our Account Integrity team can work through this with you in order to get your banking information updated. Feel …

I’m having the same issue anyway you can emailed me too?

Hi I’m having a problem as well with my bank account information because bank account was entered the wrong account and don’t know what was entered I need help.

Hey, @miguelsan !Thanks for reaching out to the Community with your question. I can see that you’ve created a few other posts with the same inquiry. I replied with a solution in one of those threads here , however I also see that you’ve since been in touch with support and a ticket has been opened t…

when i turned shopify payments back on the same bank account information came up .I still don’t know the account number for the mistake and didn’t receive my payout

Hi, @The-gloss-drips . Welcome to the Community. I’m happy to help you out with this! Was the payout deposited at all into the account that is currently attached to your Shopify Payments account? You can determine this by going to ‘Settings > Payments > View Payouts’ in your admin. You’ll be able t…

How to change bank info when originally entered incorrectly?

Payments + Shipping & Fulfilment

Helen May 25, 2020, 7:52pm 9

Hi, @OFFICIALHAIIE !

I’m happy to help you out with this as well. Please keep an eye out for an email.

Thanks,

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How to change bank info when originally entered incorrectly?

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