I’m trying to change the currency from Mexican peso to American dollar the problem is that I already make my first sale
Topic summary
Request to change a shop’s currency from Mexican peso (MXN) to U.S. dollar (USD) after the first sale has already occurred.
Latest guidance: This is an account-specific change that requires direct assistance from Support; no self-serve solution was provided in-thread.
How to proceed:
- Go to the Shopify Support Page and log in to the store account.
- Choose the topic “Starting a store.”
- Scroll to the bottom to access available support options (live chat, email, or callback) so an advisor can review the account and make the adjustment.
Outcome/status: No in-thread resolution. The issue remains open pending review and action by Shopify Support.
Hi @Santiagggg ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with adjusting your shop currency, to ensure this gets resolved.
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look and ensure this adjustment is made as quickly as possible.
To contact us, you can:
- Head to our Support Page
- Log into your shop.
- Select the topic “Starting a store”.
- Scroll to the bottom of the page to view all available support options (i.e live chat, email, and callback).
Please let me know if you have any other questions or concerns.