(Refer to images)
When clicking on customers emails on the abandoned carts section I would like to have my own custom message that opens up on Outlook, instead of the “Complete your purchase while orders are still available”
How do I do this?
Topic summary
A Shopify store owner wants to customize the default email message that appears when clicking customer emails in the abandoned carts section. Currently, a generic “Complete your purchase while orders are still available” message opens in Outlook.
Current Limitation:
- The default email body text is hardcoded by Shopify and cannot be modified directly.
Suggested Solution:
- Use the official “Shopify Email” app to design custom abandoned cart email templates.
- This app allows creating branded, personalized emails that can be sent automatically to customers who abandon their carts.
Status: The discussion provides a workaround rather than a direct solution to modifying the click-to-email template. The question of whether the Shopify Email app fully replaces the default behavior remains partially addressed.
