How to change free shipping calculation from subtotal to total?

Technical Q&A

Topic summary

Main issue: Free shipping is triggered at 100€ based on the cart subtotal (pre-discount). With a -15% newsletter discount applied, the final total drops to 85€, yet free shipping still applies because the subtotal remains 100€. The requester wants the trigger to use the final total (post-discount) so free shipping only applies when the amount actually paid is ≥100€.

Key terms:

  • Subtotal: cart value before discounts.
  • Total: amount after discounts are applied.

Divergent needs:

  • Original poster seeks free shipping based on total (post-discount).
  • Another participant reports the opposite behavior in their store (free shipping based on total) and asks how to switch to subtotal-based calculation.

Current status:

  • No configuration steps, code changes, or solutions have been provided.
  • A follow-up asks for updates; the thread remains open with the core question unresolved.
Summarized with AI on January 16. AI used: gpt-5.
1

Hi!

I have a problem: I offer -15% discount for newsletter subscribers and my free shipping trigger is set to 100€. So this is the problem:

customer adds products valued 100€ or more to the cart → Subtotal is 100€

free shipping trigger is activated

customer adds -15% discount, total drops to 85€

but since the subtotal is 100€, customer gets free shipping…

Why on earth I cannot choose which price the trigger gets it’s info from; total or subtotal? I don’t want to give BOTH discounts (-15% and free shipping). I would accept free shipping with that -15% discount code if the FINAL TOTAL what customer is paying goes 100€ or more… IE. Even if customer uses discount(s), the free delivery limit should be 100€.

Any ideas to fix this before I loose money?

Thanks.

2

Hi actually, the exact opposite is happening to us and we want the functionality that you have, how did you get the shipping to work on subtotal and not on the total?

1 Like
3

Any update on this ticket please?