hello, i recently activated shopify payments and it took me to a page where it asked for my adress and stuff like that. At the bottom, there was an option that asked if i was a registered business. I accidentally checked the box because i thought you had to and i’m struggling to find how to change that setting. I also have tried to deactivate and reactivate shopify payments multiple times and it does take me back to that page from the first time i tried to set it up. if anyone could help me out, that would be greatly appreciated!
Topic summary
Issue: Several merchants accidentally selected “registered business” during Shopify Payments setup and can’t find a way to change it. Deactivating/reactivating Shopify Payments doesn’t return them to the initial setup screen.
Key guidance from support:
- Once Shopify Payments setup is completed, account details (including business classification) can’t be viewed or edited in the Shopify admin.
- To change this, the store’s account owner must contact Shopify Support via the Help Center so the internal team can update the information.
Accessing support: One user reported an expired link; Shopify staff provided a working Help Center link (shopify.link/goV1) and noted they couldn’t reproduce the link issue. Merchants experiencing link problems are advised to try the updated link and follow up if issues persist.
Extras: Shopify staff shared general onboarding resources (e.g., Intro to Shopify, launch checklist), which are optional.
Status: No self-serve fix is available. Resolution requires opening a support ticket as the account owner for internal review and update; discussion remains open for further questions.
Hi, @bd2805 .
Welcome to the Shopify Community.
I understand that you’re looking to update your business information for Shopify Payments as you did not mean to select the registered business option.
In order to have this information updated, I recommend creating a support request via the Shopify Help Center. The reason is that Shopify Payments account information cannot be viewed or edited within the Shopify admin once you’ve completed the setup. The request will need to come from the account owner and be transferred to our internal team to update.
While you’re here, I’d love to share some getting-started resources to help you during your onboarding journey. Check them out below!
Resources:
- Intro to Shopify
- New to Shopify Checklist
- Adding Business Settings for Your Store
- Preparing your Shopify Store for Launch
I hope this helps!
The same exact thing just happened to me.
What should I do to fix it? Please help.
Hi Victoria the same exact thing just happened to me but the link you sent for support has expired. Please help.
Same here
Hi, @LioGoldenberg .
Thanks for sharing your question here.
When clicking the link I shared in my previous reply, I’m not able to replicate the issue. Could you try reaching out through this Help Center link? If you continue to experience issues, feel free to reach back out in this thread.
Hi, @hamedissam .
Welcome to the Shopify Community, and thanks for joining the thread.
If you need to update/change your registered business settings, this would need to be done by our internal team. To create a support request, please head to the Shopify Help Center to get in touch with our support team.
If you have additional questions, please share them here.