How to change packing slips to say Deliver To vs Ship To on local delivery orders

Technical Q&A
1

Our packing slips used to print and say Delivery To for all orders placed for local delivery. Now, suddenly, they all say Ship To - which is confusing and we nearly failed to take delivery orders out last week.

We’ve not changed code on the packing slip but maybe I’m missing something?

{{ shop.name }}

Order {{ order.name }}

{{ order.created_at | date: "%B %e, %Y" }}

{% if delivery_method.instructions != blank %} Delivery to {% else %} Ship to {% endif %}

{% if shipping_address != blank %} {{ shipping_address.name }} {% if shipping_address.company != blank %}
{{ shipping_address.company }} {% endif %}
{{ shipping_address.address1 }} {% if shipping_address.address2 != blank %}
{{ shipping_address.address2 }} {% endif %} {% if shipping_address.city_province_zip != blank %}
{{ shipping_address.city_province_zip }} {% endif %}
{{ shipping_address.country }} {% if shipping_address.phone != blank %}
{{ shipping_address.phone }} {% endif %} {% else %} No shipping address {% endif %}

Recent changes - we’ve added express check out options, but those buttons are only visible once customers reach the checkout page (with delivery options visible) versus express checkout buttons at the cart page. But the orders in question were paid via standard Shopify Payment Gateway.

Recent changes - we’ve gone into language translations and included “Delivery” next to most “Ship To” spaces on cart and checkout to ensure our clients know they have a local delivery option.

Any thoughts?

2

Greetings, @natalievmadison .

Thank you for reaching out and posting this question!

I understand that you’re looking to change the “Ship to” to “Delivery to” on your packing slip. While I’m not sure what could’ve caused the changes to your packing slip, you can easily change the wording on your packing slip.

By looking at the code that you’ve shared, it looks like you can change the following:

22-23-53820-22512
22-23-53820-22512670×376 33.9 KB

That being said, if you’re not comfortable working with coding languages or you’re not sure where to make the changes, then this is something that our Theme Support team can help you with. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I’d love to know if my screenshot can help you resolve this issue. Keep me posted!

3

He Elias,

we offer both shipping and delivery. In weeks prior, if a customer selected delivery then the packing slip defaulted to say Delivery To…. Now, all orders say Ship To on the packing slips.

4

Hey, @natalievmadison .

Thank you for following up and clarifying!

I didn’t have any luck in finding any updates on our changelog that could have impacted the template of the packing slips. However, I can see that the default template for the packing slip does come included with the “if and then” variables to display “Ship to” or “Deliver to” based on the shipping method in the order.

If you didn’t make any changes to your shipping settings or to the packing slip template, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

Alternatively, if the issue on your template can’t be resolved quickly, then you can also consider using Order Printer for your packing slips. One of the benefits with using Order Printer is that it allows you to create multiple templates - this way, you can have a packing slip for each type of order.

I’d love to know if our Support team can help you identify and resolve this issue. Keep me posted!