Primary issue: The store needs to change the owner on Shopify Payments after the wrong person entered themselves as the owner. They cannot find a way to re-enter personal information to update ownership.
Context: The intended owner is located in Japan, and they want that person to be set as the owner(s).
Current status: The user is stuck at a specific point in the Payments settings interface and has shared a screenshot showing where the process is blocked. No solution or guidance has been provided yet in the thread.
Key request: How to revert or update the owner’s personal information in Shopify Payments and enable a new owner entry.
Notes:
Outcome: No resolution yet; the discussion remains open with unanswered questions about the correct procedure to change ownership details.
Hi All!
We need to change the owner on payment hence the wrong person inputted themselves as the owner. But I don’t see a way to input personal information again. How can we revert back to this since I don’t see a way to input this again.
We have a person in Japan who wants to be the owner/s.
Please advise.
Thank you!
This is the screenshot where we are stuck with : ) Thanks again