Hello,
We have completed building Shopify store and connected the domain. Currently the A record and CName is maintained in Wix and my domain is registered in AWS. I do not want to transfer the domain to Shopify. So, I just added the A record & CName in AWS but connection is not getting verified still.
Should I delete the records in Wix and then verify again? Please provide your inputs.
Hi, @Adithya1 !
Welcome to Shopify Community. Thank you for sharing your question with our network.
After you make the necessary changes to your DNS records, you can expect to wait up to 24-48 hours for domain propagation to complete. Make sure that you do not delete those records, as each time you do this time frame will reset.
Also, as a necessary precaution make sure your DNS records match the following:
If you still continue to experience connection issues after 48 hours, please share a screenshot with me of what you see on your end and I’d be glad to look into it.
As a final note, I’d love to hear how your store set-up is going and if you have other questions before launching.
Warm regards,
Hi Olivia
It is now 24 hours since I changed the DNS records in AWS but still I get
the below error. The highlighted part is what is maintained in Wix and the
Shopify related details have been maintained in AWS. But still the
connection is not getting verified.
We are unable to launch the website, even though the store is ready.
My question is, should I delete the entries in Wix
[image: image.png]
Thank you for the quick reply, @Adithya1 .
Unfortunately I’m unable to see any attached images with your response, though I do see it was attempted.
I invite you to share the upload with me again, but I would also like to extend the offer to connect with our 24/7 live Support team directly for faster assistance. Considering this is a time sensitive issue for your store launch, that may be the quickest way for us to help you resolve this.
I look forward to your reply,
Hello Olivia,
It’s already crossed 48 hours now and please see attached error message. I
have already added the required A record & CNAME record in AWS.
So, my question now is should I delete the DNS records in Wix and after
that will the connection get verified in Shopify? Is there a conflict
happening between Wix and Shopify.
Please clarify. We need to fix this today.
In the attachment, whatever is typed in red, is the value stored in Wix
against my domain.
Hi, @Adithya1 .
Thank you for your reply.
I’m not sure if you noticed my last message, but I am unable to see your attached image. I do not see one attached to your latest response either, therefore, I cannot advise any next steps.
Due to time constraints, please connect with our Support team directly for immediate assistance and I trust we will find a resolution.
Warm regards,