Hello everyone, I was going to cancel the monthly subscription and go with the Pause and Build plan as I’m currently very busy with work and family. I unfortunately forgot about this and just saw on my credit card that a $39 payment has been made. It has been 1 day into the my monthly plan, my plan starts on the first of every month. I have not used my Shopify account in a few weeks nor edited anything on my store, can I please get a refund for the $39 amount? I’m not sure who to ask, I don’t see any options for live chat, or how to create a support request, I tried using the “Contact Support” but it keeps giving me a loading sign that leads to nowhere.
Topic summary
A user was charged $39 for their monthly Shopify subscription that renews on the first of each month. They had intended to switch to the Pause and Build plan ($9/month) due to being busy with work and family but forgot to make the change before the billing cycle.
Key Details:
- Payment processed just 1 day into the new billing cycle
- Store had been inactive for several weeks with no edits or usage
- User initially struggled to contact support (loading issues with “Contact Support” feature, no live chat option found)
Resolution:
The user successfully connected with a Shopify advisor who resolved the issue and issued a refund for the $39 charge. The matter is now closed.
Yes I’m seeing if I can get a refund for the $39, I was going to change it to the Pause and Build $9 month plan but forgot and just now saw the $39 payment on my credit card, its only been 1 day into my monthly plan
Thank you for the answer! I was able to talk to a Shopify advisor who helped me out with the problem and issued me a refund, appreciate your help!! 
Thank you for the response, I was able to talk to a Shopify advisor, this issue has been resolved