Hi there, Is there a template for the buyer’s email for orders that may receive a chargeback? Thanks!

Hi @Sayaka_1 Medium risk signals from Shopify rarely require any additional action taken since there is no negative indicators. If you really want to confirm with the customers, then feel free to send an email asking them to confirm their purchase, shipping address, or ID. Hi, {{name}}. We would…

Hi Sayaka, To clarify, are you looking for an email template to send to customers when you believe there is a high chance of there being a chargeback? Is this to let the customer know you are cancelling the order? Or what kind of information would you want in this template?

Hi @Shay , Details of the fraud analysis are as follows What email should be sent to the customer in this case? Your advice would be appreciated. =============== Indicators Intermediate Some characteristics of this order are similar to previously detected fraudulent orders Intermediate Secur…

Here’s one you can try: Dear [Customer’s Name], I hope this message finds you well. We wanted to bring to your attention a matter regarding your recent order #[Order Number] with [Your Company Name]. Our priority is to provide you with a safe and secure shopping experience, and we take your concer…

How to create an email template for potential chargebacks?

Shopify Discussion

Sayaka_1 January 15, 2024, 9:48pm 7

Thank you so much!

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How to create an email template for potential chargebacks?

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