How to create segments that only display the app smile.io signed-up customers?

Shopify Discussion

Topic summary

Goal: create a discount code usable only by customers registered via the Smile.io app.

Current limitation: Shopify does not allow restricting discount codes to specific customer segments. Exclusivity must be controlled through targeting and communication rather than checkout enforcement.

Proposed workaround:

  • Tag all Smile.io-registered customers with a unique tag (e.g., “Smile_Customer”), manually or via Smile.io if available.
  • Build a Shopify customer segment filtered by this tag to identify those customers.
  • Create a standard discount code (not segment-restricted) in Shopify.
  • Distribute the code only to the tagged customers, e.g., via email, to keep it effectively exclusive.

Outcome: Provides preferential access for Smile.io customers without native segment-limited discounts; exclusivity depends on controlled sharing of the code.

Status: Workaround suggested; no confirmation of adoption or resolution by the requester. An image was attached but is not essential to the solution.

Summarized with AI on December 16. AI used: gpt-5.
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How to create a discount code specifically for registered customers of the app smile.io?

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Hi @HCMJ ,

Since Shopify doesn’t support direct discount codes for specific customer segments yet, here’s a way to create exclusive discount codes for your Smile.io-registered customers:

1. Tag Smile.io Customers: Start by adding a unique tag to all customers registered through Smile.io, like “Smile_Customer” (you can do this manually or automatically through Smile.io’s settings if available).

2. Create a Customer Segment: Using this tag, create a customer segment on Shopify with the Smile.io tag filter to isolate these specific customers.

3. Generate Discount Code: Set up a general discount code in Shopify that’s not limited to a specific segment but keep it exclusive by sharing it only with your Smile.io customers.

4. Share the Code via Email: Email this code to your Smile.io customers directly. This way, it remains exclusive to them without technically segmenting in Shopify.

This approach gives registered Smile.io customers exclusive access to the discount, even if it can’t be limited to them directly within the Shopify discount settings.

I hope this workaround helps. Look forward to hearing from you!

Best,
Liz