How to Customize or Remove the Tooltip Text in Shopify Chat Inbox

Shopify Apps

Topic summary

A user is seeking help to customize or remove the tooltip text that appears when hovering over the Shopify Chat Inbox widget. The tooltip currently displays “OnlineShop-Chat by Shopify.”

Current situation:

  • The user has checked chat settings in both the Shopify theme and app but found no option to modify the tooltip
  • They are open to code-based solutions if step-by-step instructions are provided

Status:

  • Another user has expressed the same need, confirming this is a shared issue
  • No solution has been found yet
  • The original poster committed to sharing an update if they discover a solution

The discussion remains open and unresolved, with users actively seeking either a settings-based approach or safe code modifications to address this customization need.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hello Shopify Community,

I need help with the Shopify Chat Inbox integrated into my store. Currently, when I hover over the chat area, a tooltip displays the text “OnlineShop-Chat by Shopify”.

I would like to change or completely remove this text. I’ve explored the chat settings in my Shopify theme and app but haven’t found an option to modify the tooltip text.

Has anyone here been able to customize or remove the tooltip text? If this requires editing the code, could someone provide step-by-step instructions on how to safely make this change?

Any help or advice would be greatly appreciated!

Thanks in advance!

1 Like
2

I also want to remove that hover text. Did you manage to remove it? Please. Would you share the answer.

3

Hello Bryan,

unfortunately I have not found a solution yet, but I will def. put an update here when I find one, I am still on it how to solve that issue.