how to delete delivery box from checkout

Payments + Shipping & Fulfilment
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1

I sell services on shopify, however when checking out the delivery box information keeps coming up, how can i remove this?

2

Hi @narzphotography

Welcome to community and thank for your question.

To remove the delivery (shipping) address step from your Shopify checkout when selling services (or any non-physical products), you need to tell Shopify that your products do not require shipping. Shopify’s checkout prompts for a shipping address only if the order contains at least one product marked as a physical item.

How to remove the shipping address from checkout for services:1. Go to your Shopify Admin > Products.

  1. Open each product that represents a service (or any non-physical product).

  2. Scroll down to the Shipping section.

  3. Uncheck the box labeled “This is a physical product.”

    • This tells Shopify that the product does not require shipping.

  4. Save the product.

  5. Repeat for all service products.

What happens after this?- If all products in the cart are non-physical (shipping disabled), Shopify will skip the shipping address step at checkout and only ask for billing information.

  • Customers will no longer see the delivery address box during checkout.

  • This streamlines the checkout process, improving conversion for services or digital products.

Important notes:- If your cart contains even one product marked as physical, Shopify will require a shipping address.

  • If you sell a mix of physical and service products, the shipping address will still be requested.

  • Shopify Plus merchants can customize checkout.liquid to further tailor checkout fields, but this is not available on standard Shopify plans.

  • Make sure your shipping settings and rates are configured properly to avoid confusion.

3

Hello @narzphotography

Can you share your store’s URL?