How to direct customers to similar products on my new store?

Hi,

Firstly, I am sorry so sorry I must have missed this. Thank-you for getting back to me. The search bar is in place but it isn’t the Clever Predictive Search Bar, hopefully which will make a huge difference but is this only for premium customers?

Setting up an FAQ page and a chat inbox could really help us understand our customers needs, again is this something with just premium?

Many thanks,

Katy