Hello,
I want to delete all the fields at the checkout asking for informations such as Billing Adress, Last Name and City. I sell services and no physical objects and I only need a specific ID consisting of a few numbers and letters. All the other fields make it impossible to achieve conversions.
I hope for a helpful answer.
Hi @Denis123
Based on the information provided, it seems you are using Shopify as your e-commerce platform and want to significantly simplify your checkout process by removing most of the default fields like billing address, last name, city, etc. You only want to collect a specific ID from customers.
Unfortunately, Shopify does not allow removing all those fields from the checkout page in their standard plans. The checkout is locked down to ensure it meets requirements for processing payments securely. Only Shopify Plus merchants paying $2000+ per month can fully customize the checkout.liquid file to change the checkout flow.
However, there are a few options you can consider to simplify your checkout experience:
Use a custom order form instead of Shopify checkout. You can create a separate page with a form that only asks for the ID field you need. When submitted, this form can email you the order details. You can then manually create the order and send the customer an invoice or payment link. Apps like Reconvert Order Form can help set this up.
If you must use Shopify checkout, edit the field labels to make it clearer what info you need. For example, rename the “Company” field to “Account ID” and mark other fields as optional. Mention at the top that only the ID is required.
Set default values for required fields you don’t need, like putting “00000” for zip code[10]. Let customers know they can leave those as is.
Provide clear instructions on the cart page before customers get to checkout. Explain that they only need to enter their account ID and can put dummy values for the other fields.
The ideal solution would be #1 - using an order form instead of forcing the Shopify checkout flow. This gives you complete control. But options #2-4 can also help simplify things for customers if you need to retain the standard checkout.
Removing unnecessary fields is a great way to optimize your checkout conversion rates.
But Shopify’s default checkout has limitations in how much it can be customized.
Getting creative with instructional text, field labels, and possibly a non-Shopify order form can help you collect only the key info you need.
zqLet me know if you have any other questions!
#1 This is pretty much what I was going to suggest.
#2-4 is a valid alternate since having clear instructions and renaming the labels will help those new customers know what info is required for their order, even though they might not be familiar with your Checkout page.
Hello Xipirons,
thank you very much for the detailled answer, I Will try both options. I still hope that Shopify will let everyone custom their checkout liquid some day.
Thank you!
Hi
Hi Xipirons!
Only Shopify Plus merchants paying $2000+ per month can fully customize the checkout.liquid file to change the checkout flow.It seems this file is not available anymore for new stores, is it? Without it, you can’t remove/hide any default field from the checkout.