Hello, I have been having this exact same issue since last year May. I need to disable my commerce account from Shopify business manager and connect to a different one but there is no option to do that. After numerous attempts I have now decided to de activate my Shopify shop completely.
Topic summary
Main issue: Moving Facebook/Instagram assets is blocked by an active Facebook Commerce account linked via Shopify. Users seek how to disable/deactivate it.
Official guidance shared:
- Remove the Facebook channel from Shopify. Then deactivate the Commerce account in Facebook Commerce Manager (Settings > Commerce Account Info > Edit > Deactivate). Ensure admin permissions and download insights first.
Observed outcomes/problems:
- Removing the Shopify Facebook channel alone often does not deactivate the Commerce account.
- Many cannot see a “Deactivate” option and receive errors when deleting the catalog (“Oops, something went wrong”) or lack permissions.
Workarounds that helped some:
- Delete the catalog first; deactivation then appears or the Commerce account auto-disappears.
- If deletion errors: rename the catalog, save, then delete.
- Alternate path: Facebook Business Manager > Data Sources > Catalogues > select catalogue > Remove (Permanently Delete). Users report this removed the Commerce account and allowed reconnection to Shopify.
Troubleshooting tips:
- Clear cache/cookies, update browser, try incognito/another browser or mobile data.
Status: Mixed results. Some resolved by deleting catalog(s); others still blocked by permissions or UI errors. No definitive Shopify-side switch; resolution depends on Facebook Commerce Manager access and catalog deletion.