Hello Shopify people! Hope you’re dandy! Context I am in the process of moving a FB and Instagram page from the current FB Business Manager account to another one. I am having an error because an active Facebook Commerce account is linked to the FB and Insta pages. FB support suggested I can onl…

Hello @Moira Despite us removing FB as a channel from Shopify, the Commerce account is still active… Do you have any other idea how we can deactivate it, other than removign the FB channel? Thanks Ben

@benceunybrands I have just reached out to our technical team who have provided a few suggestions: Have you tried heading to integrations and removing your catalogue? You can deactivate your FB shop within https://www.facebook.com/commerce_manager . Delete your catalog first then Click on “edit”…

When you go into disable you dont have the option to disable. This screenshot is after you hit edit. really need your help. Thanks [cc1.PNG]

Did you manage to delete your catalog first @petermmm ? Go to Commerce Manager. Select the catalog you want to delete. Go to the Settings tab and select Catalog. Under Delete Catalog, select Delete. Select Delete again to confirm. Once you have done this, let me know if you are able to deactivate…

Hello, I tried to delete my Shopify Product Catalog in Commerce Manager, however, I encountered an ERROR message “Oops, something went wrong. Please try again later.” Do you know how to solve this issue? Thanks in advance.

@aykhan I’d be curious to know if we can isolate what you’re seeing to your device or browser. Would you mind testing a few things for me? Clear your cache and cookies - When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes cer…

We’re having the exact same error, no deactivate button visible and an unexpected error when trying to delete the catalog. Any help would be appreciated, seems like the link between shopify and facebook is still somehow active despite having deleted the FB channel.

Hello, I have been having this exact same issue since last year May. I need to disable my commerce account from Shopify business manager and connect to a different one but there is no option to do that. After numerous attempts I have now decided to de activate my Shopify shop completely.

I’ve lost all access to our Facebook Business Page, Commerce, and my Private account. (my private account was removed permanently by FB for me using a name other than my birth name.) I’ve deleted our Facebook channel on Shopify, but our shop is still up. There is no way for me to get any kind of r…

I got the same issue , how did you sort this? Any answer for this one yet?

How to Disable Facebook Commerce account from Shopify?

Technical Q&A

KaiM July 8, 2022, 10:44pm 16

I’m having same issue.

Never known two companies (Shopify and Meta) to be so unprofessional, disorganised, and quite frankly, incompetant.

2 Likes

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How to Disable Facebook Commerce account from Shopify?

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