How to Disable Facebook Commerce account from Shopify?

Technical Q&A

Topic summary

Main issue: Moving Facebook/Instagram assets is blocked by an active Facebook Commerce account linked via Shopify. Users seek how to disable/deactivate it.

Official guidance shared:

  • Remove the Facebook channel from Shopify. Then deactivate the Commerce account in Facebook Commerce Manager (Settings > Commerce Account Info > Edit > Deactivate). Ensure admin permissions and download insights first.

Observed outcomes/problems:

  • Removing the Shopify Facebook channel alone often does not deactivate the Commerce account.
  • Many cannot see a “Deactivate” option and receive errors when deleting the catalog (“Oops, something went wrong”) or lack permissions.

Workarounds that helped some:

  • Delete the catalog first; deactivation then appears or the Commerce account auto-disappears.
  • If deletion errors: rename the catalog, save, then delete.
  • Alternate path: Facebook Business Manager > Data Sources > Catalogues > select catalogue > Remove (Permanently Delete). Users report this removed the Commerce account and allowed reconnection to Shopify.

Troubleshooting tips:

  • Clear cache/cookies, update browser, try incognito/another browser or mobile data.

Status: Mixed results. Some resolved by deleting catalog(s); others still blocked by permissions or UI errors. No definitive Shopify-side switch; resolution depends on Facebook Commerce Manager access and catalog deletion.

Summarized with AI on January 12. AI used: gpt-5.
21

What worked for me:

  1. I also didn’t get shown “deactivate commerce” link and I couldn’t delete the catalog because of the error message.

Try editing the name of the catalog, save it under different name and then try to delete it. That worked for me and I got no error message. After that my commerce account wasn’t even listed as it was deleted.

I hope this will work for you too.

22

I have managed to find a solution.

The aim here is to delete the catalogues. Once they are deleted, your Commerce Account will automatically disappear.

Inside Facebook Business Manager, go to the Data Sources Tab on the left-hand side.

  1. In the Data Sources Tab should be a tab called Catalogues.
  2. Select the Catalogue you want to delete.
  3. In the Top Right-Hand corner should be a button called Remove.
  4. Click Remove and a box should pop up asking Permanently Delete Catalogue?
  5. Select the Remove Catalogue button.
  6. Done.
  7. Your Commerce Account should automatically disappear.

This worked for me, tried it twice without issue. I then reconnected my Shopify back to Facebook without issue.

23

Thank you kindly for the insight @CandyNZ ,this will be extremely helpful moving forward.

24

hello, does deactivating the shopify shop disable the commerce account? I hope this works out