How to disable "save this information for next time" in checkout

Payments + Shipping & Fulfilment

Topic summary

Merchants want to remove the “Save this information for next time” checkbox in checkout, including when Shopify Payments is not enabled.

  • Official status: Shopify staff confirm the checkbox is expected behavior and cannot be removed or altered. It saves info via a simple browser cookie for the specific shop and is not tied to Shopify Pay.
  • Shopify Plus: Although checkout customization is generally limited to Plus, staff later clarify this specific checkbox is a required checkout form across all plans (including Plus) and cannot be disabled or modified via Liquid (Shopify’s templating language).

Key concerns and requests:

  • GDPR: Some merchants want it off to avoid handling saved customer info; staff note it still can’t be disabled.
  • Functionality: One merchant reports the checkbox doesn’t actually save info; no resolution provided.
  • Privacy link: A request to link a data privacy page near the checkbox was raised; staff asked for clarification, no solution confirmed.

Actions/outcome:

  • Staff will forward feedback to developers; no timeline or commitment.
  • Current state: Feature remains mandatory; discussion remains open with unresolved questions about adding a privacy link and reported non-functionality.
Summarized with AI on December 31. AI used: gpt-5.
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We do not have shopify payment enabled, so we cannot remove the option in there. How can I remove this then?

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Hey @SimonLofnes !

Great question!

May I ask what is the main reason you wish to remove this? At this time, this behavior is expected and cannot be removed or altered. The checkbox is for a simple browser cookie that saves info for the checkout on the shop specifically, and isn’t tied to anything else. This was confirmed with our developers that it is not related to Shopify Pay.

While I appreciate this may not be the answer you are looking for, I’d be more than happy to submit this feedback to our developers for review. I cannot guarantee this is something that may change in future or be worked on, however your feedback is most important here so let me know!

How is everything else going for you on the store? Are you also doing any marketing you would like to discuss? I would love to hear about your business and anything you are working on at the moment!

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Hello @Maz is it possible to set a link to the data privacy page at the “save this information for next time” section with the help of the language field?

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Hi @webchaniker !

Thanks for joining the thread.

Can you tell me exactly what you’re trying to achieve here as I am not sure if I fully understand?

Is it that you would like a link to your data privacy page to who under the ‘save my information for next time’ tab? Or insert the link into this wording?

Looking forward to your response!

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This checkbox doesn’t work. No info is saved for the next time. This is misleading and looks like a big, therefore I would prefer to remove it as well.

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Hey Maz,

May I ask what is the main reason you wish to remove this?

I can give you mine: GDPR. I don’t want to deal with saving customer information for now, in a cookie or otherwise. Is this feature still not possible to be turned off?

Thanks!

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Hey, @idengager !

Thank you for participating in this discussion.

To provide some context, the notice you mentioned is a part of the checkout. Liquid code, and unfortunately, it cannot be modified or removed currently.

I understand your desire to have this section removed, and I will make a note of your request to share with our products team. They consider the business needs of our merchants when planning future updates to our platform.

I appreciate your feedback, and if there’s anything else I can assist you with, please let me know.

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I would like to know if it can be removed.

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Hey @elshishym .

Thanks for reaching out on this thread.

During this time, the checkout cannot be edited or altered unless you are on Shopify Plus. I can certainly see the benefit of allowing merchants to remove this checkbox in the checkout.

With that being said, I can certainly provide this feedback to the developers as a suggestion to include.

Let us know if you have any questions.

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Hello @Ollie , how is it possible to remove the checkbox when being Shopify Plus member?

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Hi, is this true that this specific feature, “saving customers info for quick checkout” can be disabled if one has the Shopify Plus plan?

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Hi @mjrstudio ,

Thanks for reaching out and great question!

Regardless of the subscription plan you’re on, the Save this information for next time option is a required checkout form. While I can completely understand how that may not be ideal, I’ll be sure to pass along this feedback. We’re always looking for ways to improve the platform and appreciate the suggestion. To learn more about checkout forms, you can refer to this Guide.

Please let me know if you have any other questions.