We somtimes don’t remember to mark orders that are down for collection as fulfilled, and when I go through tidying up the order database and I mark them as fulfilled I uncheck the send customer email box as they don’t need to receive a notification. But if they use the Shop app, they still get an order fulfilment notification there which is very confusing for the customer if the order is an old one.
Is there any way of disabling Shop notifications as well?
And while we’re about it, is there a way of editing the wording of Shop notifications?
There are times when we need to edit, return, refund, etc… orders and don’t want to send a notification. If notifications are sent in Shop App anyways, then the check boxes in the order management tools for notifications are meaningless and can cause confusion for customers.
Still having trouble with this in April 2026. There’s a massive backlog of orders that are unfulfilled, and will continue to be so, until this is fixed. It’s been months since this thread’s creation and still no solution.