A merchant wants to remove the “Confirm It’s You” email verification step appearing during checkout, believing it creates friction in the customer experience.
Root Cause Identified:
The verification is part of Shop Pay’s express checkout feature (similar to Google Pay/Apple Pay)
This step is required to auto-fill customer billing details and credit card information once verified
Solution Provided:
Shop Pay is optional and can be disabled through Shopify Payments settings in the admin panel
The merchant plans to disable Shop Pay to eliminate this verification step
Outstanding Issue:
A follow-up question remains unanswered: how to handle this in staging/dev environments where Shopify Payments is set to test mode and no SMS service is installed
Summarized with AI on November 4.
AI used: claude-sonnet-4-5-20250929.
I am seeking guidance on how to disable the “Confirm It’s You” verification process that involves customers entering a code sent to their email address during the checkout.
I would like to explore the option of eliminating this step for a smoother customer experience. Could you please provide instructions or direct me to the relevant settings for disabling this feature?
I have been exploring the settings under “Checkout” but couldn’t find an option to disable it.
Thank you for the screenshot! This feature is actually an express checkout using Shop Pay. It works similar to Google Pay, Apple Pay, etc. The verification step is required because once verified it will automatically fill in the customer’s billing details and credit card information. Shop Pay is optional, and you can disable it from within your Shopify Payments settings in your admin.
But what about in the case of a staging/dev environment when Shopify Payments is set to test mode and I don’t have any SMS service installed (and don’t want to do so)?
