I am using Empire theme. I want to have curbside pickup option for my customer to choose. I enable curbside pickup option and set up everything needed, but when in check out section, the curbside pickup option is not showing there for people to choose. How can I make this option appear in the check out?
Hey, @SweetiePawPet !
Have you gotten to checkout this help document from us? It speaks directly to everything you need to know about setting up local pick up (curbside pickup) for your online store. It is best to give this a review to align on this feature and its capabilities for your store. The document will go over your eligibility to this feature all the way to walking you through the set-up process.
Are you also able to share any information about your store? Possibly your store URL so we can try to replicate the issue on my end and see what the customer experience is or possibly a screenshot of your local pick up settings? Whatever you are comfortable with sharing.
The Community is a great way to gather information for anything related to your store but you can also consider reaching out to our Live Support Team if you require a more immediate response depending on your situation.
Let me know how these work out for you and I look forward to your response.
Hi Daniel,
Thank you for your reply. I have read the instruction and followed it to set up the local pick up option, but it is still not showing up. My store is sweetiepawpets.ca
Below is the screenshot of the set up.
Thanks for that extra bit of information and screenshot you provided.
I was able to visit your site and was able to replicate the issue on my end; I couldn’t see the local pick up option as well.
Based on what you provided, it does seem that the correct steps were followed in enabling this feature so I am thinking that this feature was not enabled for the account itself to actually use. In order to determine this, reaching out to our Live Support will prove beneficial as they are able to pull your account and look into the back-end to see if this feature is available or not. Once they decipher where the error is coming from, they can then provide a direct resolution or possible work around to what you are wanting to accomplish.
Ultimately, our team just needs to see the back end of your store to accurately troubleshoot this matter so our Live Support Team is where this request needs to go moving forward. Feel free to follow this link to reach them for assistance. For ease of communication, please ensure you have access to the owner email used on the account as well as having the complete Shopify URL to share for our authentication process.
Definitely let me know how this works out for you.