How to display customer's email and order notes in order emails?

Shopify Discussion

Topic summary

Request to include a customer’s email address and any order notes directly in order notification emails, so staff don’t need to open Shopify.

Solution provided: Customize the notification email template using Shopify’s email variables (placeholders that pull data into the email) within Liquid (Shopify’s templating language). Order notes can be added via the appropriate variable. Links to official docs and a step-by-step tutorial were shared, with the option to hire a Shopify Expert if editing code isn’t comfortable.

Key actions:

  • Edit the order notification template to insert variables for customer email and order notes.
  • Follow Shopify’s documentation and template-editing tutorial.
  • Consider engaging a Shopify Expert for implementation.

Outcome/status: A clear path to achieve the request was given; no disagreements. The discussion appears effectively resolved, pending the user’s implementation. Links are central to understanding and executing the solution.

Summarized with AI on February 7. AI used: gpt-5.
1

Hello,

When an order comes through to your email address, it has the order information plus the shipping address etc.

Can you make it that it shows the customers email address and any order notes they have put on.

We want to be able to see this information without having to go into shopify.

Thankyou!

2

Hi @Isabella41 ,

Happy to help out here.

You can customize your order notifications with the use of notification email variables. This means editing the email template to include the information you need.

Order notes is definitely an option, so it’s just a matter of learning how to apply variables into your notification liquid. We have a tutorial available here, though if you’re not comfortable working in the code, I recommend enlisting the help of a Shopify Expert to get the job done for you.

I hope that helps!