When I through my PoS Shopify app make a custom sale, and send it to the customer, the logo in the email isn’t quite right as it still displays the default storename next to it.. I went to notification to try and edit the email template, but there’s no option to edit notification for custom sales.. Where do I edit this?
Topic summary
Main issue: Custom sale emails sent from Shopify POS show the default store name beside the logo, and there’s no visible template in Notifications to edit this branding.
Key context:
- Custom sales exist on POS Lite and POS Pro. Customizing receipts is only available on POS Pro (POS = point of sale). It’s unclear if the “custom sale” email is treated as a receipt.
Clarifications and guidance:
- Merchant asked if the email with a “click here to purchase” button is considered a receipt.
- Support suggested it might be the POS abandoned checkout/invoice email (used for unpaid invoices) and shared a guide for editing that template.
Merchant response:
- It’s not the abandoned checkout email. They use the distinct “custom sale” email to offer 1-of-1 items not listed online and cannot find any way to edit that template.
Status and open questions:
- No confirmed way to edit the specific “custom sale” email template was provided.
- Unresolved: Is the “custom sale” email customizable at all, and if so, where (and does it require POS Pro)?
Hey, @EmilOliver1 .
Thank you for reaching out and posting this question.
I understand that you’ve created custom sales, which is available on Shopify POS Lite and POS Pro. However, it’s important to note that customizing receipts is only available on POS Pro. If you’d like to learn more about the differences and features between Shopify POS Lite and POS Pro, then we’d recommend taking a look at our guide here: Comparing POS Lite and POS Pro subscriptions.
That being said, I noticed that you’re a new member of our Shopify Community! I’d love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?
Hi Elias,
Would the email that the customer receives that includes the “click here to purchase” be considered a receipt? I thought the receipt would be the email that the costumer receives after making a purchase.
Hi, @EmilOliver1 .
Thanks for the additional context.
It looks like you might be referring to the POS abandoned checkout template, which is used for emailing invoices that are unpaid and the template contains a button for customers to complete their purchases. If you’d like to learn more about editing this template, then we’ve got a guide on that here: Email cart details to a customer.
If you have any other questions on this topic, then don’t hesitate to let me know!
I’m not referring to abandoned checkout. There’s an option to send a custom sale mail to your costumer. We have 1 of 1 custom pieces, and sometimes we have costumers messaging us about wanting something in a specific style, so we make it and send one of these custom sale emails to them with products that are not available on our website.
It’s called “custom sale”. And I can’t find any way of editing the template.