How to edit "custom sale" email/notification?

Technical Q&A

Topic summary

Main issue: Custom sale emails sent from Shopify POS show the default store name beside the logo, and there’s no visible template in Notifications to edit this branding.

Key context:

  • Custom sales exist on POS Lite and POS Pro. Customizing receipts is only available on POS Pro (POS = point of sale). It’s unclear if the “custom sale” email is treated as a receipt.

Clarifications and guidance:

  • Merchant asked if the email with a “click here to purchase” button is considered a receipt.
  • Support suggested it might be the POS abandoned checkout/invoice email (used for unpaid invoices) and shared a guide for editing that template.

Merchant response:

  • It’s not the abandoned checkout email. They use the distinct “custom sale” email to offer 1-of-1 items not listed online and cannot find any way to edit that template.

Status and open questions:

  • No confirmed way to edit the specific “custom sale” email template was provided.
  • Unresolved: Is the “custom sale” email customizable at all, and if so, where (and does it require POS Pro)?
Summarized with AI on January 8. AI used: gpt-5.
5

I’m not referring to abandoned checkout. There’s an option to send a custom sale mail to your costumer. We have 1 of 1 custom pieces, and sometimes we have costumers messaging us about wanting something in a specific style, so we make it and send one of these custom sale emails to them with products that are not available on our website.

It’s called “custom sale”. And I can’t find any way of editing the template.