How to email 50+ customers their order is late?

Shopify Discussion
1

I would like to email them and apologize and tell them their order will be shipped 1-2 weeks from now.

Do I have to do it manually or is their a way to email them all at once?

I can tag the specific orders but I don´t know where to go from there.

Thanks a lot.

2

Here’s a way to email them in bulk:

  1. Filter the orders by the tag that you mentioned.

  2. Click Export to export to csv.

  3. Copy the email addresses of the orders and upload them to your email marketing software

  4. Create a broadcast. This will send the same email to each person individually.

If you don’t have email marketing software, my personal favorite for Shopify is Klaviyo.

If you don’t want to tag the orders manually (step 1), you can use Order Automator to bulk tag any customers based on their purchase (like certain products), and then export that customer list. This app handles various order / customer processing tasks as well to save time on manual tasks.

3

Hey,

Send apology emails to your customers and inform them about delays, backorders, etc. with Notify Rush.

You can filter your orders to choose which ones to email. After selecting the relevant orders, you can send emails in seconds. There is no limit on outbound emails.

Try Notify Rush: Notify Rush - Notify Rush - Bulk Email Notifications for Shopify Merchants | Shopify App Store

4

Hi,

Hope this will help

If you already tagged those delayed orders, you’re halfway there. Once the tag is added you can:

  • Go to Customers in your Shopify admin and filter by order tag you assigned
  • From there you can export this filtered group as a CSV
  • Upload CSV into Shopify Email or your ESP
  • Create a single apology or update email and send it to that filtered group
5

Hello @www0013 ,

I hope you are well!

Basically, to send the emails to customers you can use the app AiTrillion. I would like to inform you that you need to send the campaigns to the customers. With the help of AiTrillion, you can send Email, SMS, Webpush/Flows, and you can also use the various other apps like Loyalty rewards, Reviews and many more.

Also, the audience are automatically fetched. So, you need to just create a segment with the filters and send the email.

6

I was reading through these replies because I’m looking to solve this exact problem for a client. Everyone keeps suggesting ‘Export to CSV’ or ‘Bulk Select’ apps.

As a developer, I’m confused why isn’t anyone just automating this?