Main issue: Merchants need partial payments for layaway, deposits, and split tender, but the prior “split pay → mark as partially paid” option in Admin is no longer visible.
Current behavior (POS & Admin):
POS split payment tends to charge the full amount and prompts to settle the remaining balance immediately, preventing closing with a partial balance.
Admin shows only “Enter credit card” (full charge) or “Mark as paid,” with no partial payment option on draft orders.
Use cases cited:
Monthly layaway payments.
Splitting a payment across two cards.
Large orders requiring deposits and final payments before release, often managed via Draft orders from POS.
Latest update/limitation:
Support confirms partial payments are only available on Shopify Plus (top tier), per the linked help doc.
Outcomes and status:
No solution for non-Plus plans; feature request to add partial payments to Admin/POS for draft orders remains.
Key open question: allowing POS to leave an unpaid balance for later completion; current behavior suggests it’s not supported without Plus.
Note: The linked help article is central to understanding availability.
Summarized with AI on December 23.
AI used: gpt-5.
We have a customer who is putting things on layaway and will be making partial payments every month. We have done this for years, and now I do not see the “select payment option–> split pay → mark as partially paid” in the orders tab in the shopify admin. I am only seeing a "Enter credit card " (charging the whole amount, no option to edit this), or “mark as paid”.
If I ring this up on the Shopify POS register and hit split payment, will it allow me to mark the order as partially paid and to be completed at a later date? I do not want to charge her card if it will not allow me to do the partial transaction there. In the past, when doing split payments on POS, it immediately prompts you to pay the remaining amount and won’t let you close out of the order without completing.
we are in an industry where transactions usually comes in large amount and orders take long time to fulfil. Therefore, it is important that we charge deposits to order goods in and final payments before releasing the goods. Due to the nature of large amount, most orders will be pushed to Draft orders from POS and as a result we are not able to use the partial payment function from POS. It will be great if this function can be added to Shopify Admin side.
I have just been through the support channel, and this feature is only available on the Shopify Plus plan - their top tier! Which seems ridiculous to me, as it’s a really common thing to want to do, but that’s the way it is right now. Ref: https://help.shopify.com/en/manual/payments/partial-payments