Hi! The Shopify chatbot told me it might be possible to export package data, specifically its dimensions, using a Shopify Flow automation. I’m wondering if this is indeed possible or if the chatbot could have been making that up? I have some limited experience with Flow, so I’m not even really sure where to start with this; I’m not sure what trigger could be used for this sort of thing.
I’d like to know if anyone else had any thoughts on this. I wasn’t able to readily find any information on this in the forum insofar yet but I might’ve missed something.
Not really.
As far as I know, there is no API to get this data.
There are some mutations in API to update package measurements, like shippingPackageUpdate - GraphQL Admin, but there is no queries and even then it relates to “Custom package” data.
There is no link to package data from Fulfillments.
Unfortunately that’s a classic issue with generic chatbots — they generate answers that sound credible but aren’t grounded in actual data.
That’s the whole challenge when deploying an AI chatbot on an e-commerce store: if it’s not connected to real data (API, product catalog, orders), it will hallucinate and waste the customer’s time instead of saving it.
Smart move to double-check here before spending hours on a Flow that would never have worked.