My iPad is no longer charging on the stand due to one of the gold pins being knocked off I believe. Is there a way to fix this?
Topic summary
An iPad on a stand is no longer charging because a gold pin (charging connector) has been knocked off or is missing.
Recommended Solution:
- Contact Shopify support through the Help Center if the stand is still under warranty
- The hardware team can provide repair or replacement options
Recurring Issue:
- At least one other user reports experiencing this problem twice
- Suggests this may be a design flaw with the iPad stand hardware that needs addressing
The discussion remains open with no permanent fix identified beyond warranty support.
Hey, @meander .
Thanks so much for bringing this to our attention!
If the iPad stand is still under warranty, then please get in touch with our support team and we can connect with our hardware team on your behalf for some options. Simply visit the Shopify Help Center and login to your account to create a support request.
I noticed that you’re a new member of our Shopify Community! Once you’ve created a support ticket for your hardware, I’d love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?
This happened to us twice already. It seems that SHOPIFY needs to fix this issue ASAP. It’s a design flaw.