Hi everyone! I’ve recently set up the conversion API app but believe something’s wrong with the aggregated event measurement. As you can see below, the web events received through the Facebook pixel and Conversions API seem to work properly: [Pixel-capi.jpg] That being said, when looking under …

Hi @El_Bouck , How did you set up CAPI? In Shopify or did you use a custom solution? Just asking whether there might be a problem when implementing a custom solution. Did you test events (browser and server)? Is everything working fine?

Hi Niki, I set up CAPI with the official Shopify/FB app. I tested the browser events (they worked fine) but don’t know how to test the events server-side. That being said, when I look at the purchase data received, I can see that Facebook gets both events from the browser and the server: [Purcha…

Hi @El_Bouck , yes, it seems that the problem is between Shopify ↔ Facebook. So the integration isn’t working properly, I guess. I discussed this issue with one of my clients recently – the client was receiving weird data after setting up the CAPI. If I’m not mistaken when the CAPI (Shopify ↔ Fac…

I was just thinking about submitting such thread. Absolute same issues as poster - our tracking is set up through the Facebook App, we can see conversions & purchases in Events Manager and Ads Manager from both Pixel & Server so CAPI is working but the Aggregated event measurement tab is empty, so w…

We’re seeing the exact same issue. I wonder if the best solution is to get rid of the native Facebook app integration altogether and use the Facebook conversion API with Google Tag Manager server-side. Measure School on YouTube has a video on how to do that.

It got resolved for us automatically without anything changing on our end. We can now properly optimise for purchases that are submitted through Pixel or CAPI

@arcticbottles can I ask you what your settings in shopify are for the data sharing part of the facebook channel? We’re having the same issue here. Pixel/conversion API events are working correctly, but in the Aggregated events are not received properly. I removed the facebook channel and reinsta…

Hey have you been able to fix this issue? we are having the same and even shopify / facebook support couldn’t fix it

@kaboomlaser @kolo I mean I’m no longer seeing the warning that we can’t optimize for puchases as there are received events through Pixel/CAPI so I don’t really mind this problem much at the moment. Aggregated event measurement tab still empty for us (it receives purchases every now and then - we …

Thank you very much for the reply, @arcticbottles Do your ads count the events for purchases / ATC / view content? (I’m guessing that you’re still tracking the ads by domain and not by the pixel). Our ads were running and getting clicks, atc and purchases but the events didn’t appear in the ads co…

How to fix an inactive purchase event in Facebook's aggregated event measurement?

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Ajayz January 4, 2022, 6:06pm 14

Hey @El_Bouck ,

Im having the exact same issue with mo lick finding any help articles online. Have you been able to fix this issue? If so how?

thank you

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How to fix an inactive purchase event in Facebook's aggregated event measurement?

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