How to fix 'can't provide a secure connection' issue on my domain?

Topic summary

A Shopify store owner is experiencing an ERR_SSL_PROTOCOL_ERROR preventing secure connections to their domain (Gutterwit.com). The issue began two days ago despite the store previously functioning normally.

Root cause identified: Incorrect DNS records at the domain registrar level.

Required DNS changes:

Complication: The domain was originally registered with Google Domains, which has since been acquired by SquareSpace. The owner can still access the domain through Google Domains but reports no visible option to edit DNS records. They’re seeking guidance on how to modify these settings without transferring to SquareSpace (a multi-day process).

Current status: Awaiting clarification on the Google Domains interface issue. A second user has reported experiencing the same problem starting 1-2 days ago, suggesting a potentially broader issue affecting multiple stores.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.

It says that your domain name is with SquareSpace.

https://who.is/whois/gutterwit.com

Try reaching out to SquareSpace’s support for help with editing the DNS records (or else transferring the domain to another provider).

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