I apologize if I’m going in circles here but what I meant was I can access my domain on Google Domains right now but not on Square-Space. Do you think I would have to go through the couple day process to transfer to Square-Space or can I edit while it’s still on Google Domains?
Topic summary
A Shopify store owner is experiencing an ERR_SSL_PROTOCOL_ERROR preventing secure connections to their domain (Gutterwit.com). The issue began two days ago despite the store previously functioning normally.
Root cause identified: Incorrect DNS records at the domain registrar level.
Required DNS changes:
- Change the root A-record IP to 23.227.38.65
- Delete the second A-record (currently pointing to 23.227.38.74)
- Update CNAME record from “e3d84d.myshopify.com” to “shops.myshopify.com”
Complication: The domain was originally registered with Google Domains, which has since been acquired by SquareSpace. The owner can still access the domain through Google Domains but reports no visible option to edit DNS records. They’re seeking guidance on how to modify these settings without transferring to SquareSpace (a multi-day process).
Current status: Awaiting clarification on the Google Domains interface issue. A second user has reported experiencing the same problem starting 1-2 days ago, suggesting a potentially broader issue affecting multiple stores.