How to fix error 500 on the payment settings page?

Shopify Discussion

Topic summary

  • Issue: Accessing the Payments settings page in Shopify Admin consistently triggers an HTTP 500 (server error).
  • Duration: The problem has persisted for over a week without change.
  • Scope: Occurs after clearing cache and cookies, across multiple browsers, different computers, the Shopify mobile app, and different internet connections.
  • Troubleshooting: Common client-side steps (cache clear, alternative devices/browsers/networks) have been tried with no improvement.
  • Support: The user contacted Shopify Support but reports receiving no relevant guidance or solution.
  • Evidence: A screenshot of the error page is attached, illustrating the 500 error state.
  • Ask: Looking for others who have encountered the same issue and any effective suggestions or workarounds.
  • Status: Unresolved and ongoing; no confirmed fix or next steps emerged in the thread.
Summarized with AI on January 4. AI used: gpt-5.
1

Hello.

I have an issue with the Payment Page in settings every time I try to access payments, server returns error 500.

I’ve tried empty cache, mobile app, different browsers, different computers, different internet connections. It keeps returning the same error for over a week.

Tried contacting Shopify Support, I didn’t get any relevant replies, or help.

Has anyone else encountered this? Any suggestion would be helpful and very much appreciated. :slightly_smiling_face:

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