Hey, @Theyarnlady! Welcome to Shopify Community!
I understand you’re encountering an issue with your tracking number links redirecting to the wrong carrier website. This issue is something we need to raise with our shipping team, so the next best step is for you to create a support ticket. By creating a support ticket, we can securely access your account, investigate the problem in more detail, and provide the necessary information to our shipping team for further investigation. Please follow the steps below to create a support ticket, and we’ll work on finding a solution for this issue.
- Visit our Help Center.
- Chat with the AI assistant and enter “account concern.”
- Click Chat with a Support Advisor as shown on this screenshot.
If you encounter any problems with creating a support ticket, let me know and I would love to assist you further!