My pleasure, [email removed]Theyarnlady! I’m unable to create a support ticket on your behalf, nor investigate the issue myself, as we don’t have the ability to securely access accounts on Shopify Community. However, I’m happy to ensure you receive the support you need.
Regarding the issue of being redirected to two-factor authentication, are you being prompted to log in when you interact with the AI assistant? If that’s the case, you’re on the right track. You need to be logged in to create a support ticket. Once you’re logged in, you’ll be connected with a support advisor.
If you’re not being prompted to log in, please let me know so I can provide you with the next steps to get in touch with our support team.