It has recently come to our attention that through Instagram shopping it is showing our vendors as brands. This is a huge issue and we are having a very hard time fixing it. Looking for any advice.
Topic summary
Instagram Shopping is incorrectly displaying the poster’s vendors as product brands in their shop catalog. The mislabeling is a recent discovery and has been difficult for them to fix.
The issue is considered significant, with potential to confuse customers and misrepresent the store’s brand. The poster is explicitly seeking advice on how to correct the labeling.
No troubleshooting steps, solutions, or official responses are provided in the thread. No images, videos, or attachments are referenced.
Status: Unresolved and open.
Key open questions:
- How to configure Instagram/Meta Commerce Manager or the product catalog so vendors are not shown as brands.
- Whether there are specific feed fields or mappings that control brand vs. vendor display.
- If others have encountered and successfully resolved this mislabeling.
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