How to fix mega menu style issues in Roxxe theme?

Shopify Discussion
1

Hi! I am currently developing a website with the Roxxe Shopify Theme. However I noticed that when I installed a much needed plugin, the style of the mega menu changed. I wanted it to look exactly how it appears here: https://theme-841-roxxe-korean-cosmetics.myshopify.com/

However what I am now getting is a bulleted list (see link below) even if I already picked the Mega Menu Style 1. Is there any code to change it back to the same style on the demo website I listed above without having to uninstall the plugin/s that I believe changed its style?

Here’s the link to the website I am building: https://offspring-philippines.myshopify.com/ (password is ‘bleotu’)

2

Hi there! :slightly_smiling_face: As we can see, you are using our theme. Please contact our support team to get further assistance here: https://zemez.ticksy.com/submit/?envato_item_id=21681815#100017157

We will be glad to check the issue you face! :slightly_smiling_face:

3

Hi I already did! https://zemez.ticksy.com/ticket/2599518/

Hope someone could help me.

4

I have the same problem, I send a request to someone see what is going on… Just have tow answers in the start of the ticket and until now, there is no more responses…

Can you please say what they have done on your site?

Best regards

5

Hello, sorry to hop one this thread but I purchased these theme and have published it onto my website but it seems to be bugging out and constantly changing back to a standard in edited theme while my customers are viewing the website. I created a support ticket but have not had any responses. I really need this reviewed asap because this is impacting my conversions and customer experience. www.zenshopco.com

6

Dear Maria,

We apologize for the delay in our response and any inconvenience this may have caused. Please understand that our support team operates on weekdays, and we are sorry for any confusion caused by the weekend delay.

We have already addressed your concerns and provided assistance through the support ticket you created. You can review our response and any further instructions by visiting the following link: support ticket.

If you have any additional questions or require further assistance, please don’t hesitate to reach out to us directly via the ticket. We will be more than happy to assist you further in resolving the issues you are experiencing with your purchased theme.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,
Jacob from Zemez Customer Support Team